What is IT Help Desk Support?
IT help desk support technicians provide remote help for technology issues that companies commonly deal with. They’re the people you see depicted with headsets on, walking clients through solutions for their technology issues.
Having IT help desk support services ensures there’s always someone on call in case issues arise at your company. Most of the time, a simple phone call will solve them.
Why You Need Remote Support
Technology problems don’t occur according to a set schedule. Viruses can happen anywhere at any time. As a result, productivity at your company comes to a screeching halt.
To account for these unforeseen issues, you need a reliable remote support team. Our team is always on call to field your questions, provide answers and keep your technology running.
Benefits of Remote End User Support
Knowledgeable, Personable Staff
When you call TCI, you don’t get a recording that asks you to press a series of buttons and wait on hold for 15 minutes. Instead, you get a real person who picks up the phone, listens to the problem you’re having and helps solve it. Easy for all parties involved.
Transparent IT Service Pricing
Just like the rest of our managed IT service pricing, there are no surprises when it comes to the cost of our help desk support services. We’ll clearly establish rates during contract negotiation so you’ll never be confused when you receive your monthly bill.
Additional Support Available
Although most IT issues can be solved on a quick call with a support specialist, there are exceptions. As a result, we have a team of technicians on-hand, ready to travel locally to your company and solve any problems that require more assistance.