What is Local IT Support?
In reality, some IT issues can’t be solved on a remote help desk support call with a technician. Broken hardware, faulty cabling and communication system malfunctions are examples. The technician simply can’t walk you through solutions over the phone. That’s where local IT support comes in.
An IT specialist will come to your company’s location to resolve problems in-person and get your technology running smoothly again.
Benefits of PMSuccess,INC’s Onsite IT Support
It can be difficult to communicate IT issues over the phone. When our technicians come to your location, it’s easier for them to diagnose and resolve the technology problem you’re having.
Network downtime can cause you to lose revenue due to communication problems with clients and decreased productivity. Rather than deal with these issues, our onsite support team keeps your network up and running.
When combined with our remote monitoring services, our IT support team can proactively monitor your network for issues and resolve them as they arise.
It’s expensive to employ an in-house IT team. Conversely, with outsourced IT support, you only pay for the time technicians spend at your location, and the supplies they require.
All of our technicians are fully trained in IT procedures ranging from wireless network support to structured cabling. Consequently, most issues can be solved quickly and won’t require a second trip.
It’s a common misconception that local IT support comes with long wait times since technicians must travel to your location. However, we always have technicians ready to be deployed to provide Long Island and NYC onsite IT support.